Terms and Conditions
Perfect Paws Terms & Conditions of Use Menu
- About the Website
- Acceptance of Terms
- Information needed to use the Purchase Services
- Your obligations as a User
- Purchase of Products and Payment Methods
- Returns Policy
- Manufacturer’s Warranty Returns
- Restocking Fee
- Requirement for Returning a Product
- Products Not Subject for Returns
- Returns Approval
- Insurance Coverage
- Returns Address
- 14 Day Trial
- Copyright and Intellectual Property
- General Disclaimer
- Limitation of Liability
- Training Aid
- Sores on your pet’s neck
- Dispute Resolution
- Venue and Jurisdiction
- Governing Law
- Independent Legal Advice
Perfect Paws Terms and Conditions of Use
1. About the Website
1.1. Welcome to www.perfectpaws.com.au (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').
1.2. The Website is operated by My Pets Perfect Paws. Access to and use of the Website, or any of its associated Products or Purchase Services, is provided by My Pets Perfect Paws. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Purchase Services, immediately.
1.3. My Pets Perfect Paws reserves the right to review and change any of the Terms by updating this page at its sole discretion. Please check this page from time to time to know about new updates. Any changes to the Terms take immediate effect from the date of their publication.
2. Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by My Pets Perfect Paws in the user interface.
3. Information needed to use the Purchase Services
3.1. As part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
An email address
First and Last names
A complete mailing address
A telephone number
Your credit card
Your preferences and interests with regard to the products and services
3.2. You warrant that any information you give to My Pets Perfect Paws in the course of completing the use of Purchase Services will always be accurate, correct and up to date.
3.3. Once you have completed the use of Purchase Services, you will be identified as a user of the Website and agree to be bound by the Terms.
3.4. You may not use the Purchase Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with My Pets Perfect Paws; or
(b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.
4. Your obligations as a User
4.1. As a User, you agree to comply with the following:
You will use the Purchase Services only for purposes that are permitted by:
(a) the Terms;
(b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(c) you have the sole responsibility for protecting the confidentiality of your email address and credit card information as you enter them into the Website’s interface.
(d) you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Users by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(e) Appropriate legal action will be taken by My Pets Perfect Paws for any illegal or unauthorised use of the Website; and
(f) you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.
5. Purchase of Products and Payment Methods
5.1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').
5.2. Payment of the Purchase Price may be made through one of the following third party providers:
Visa | MasterCard | PayPal | eWAY | Afterpay
(the 'Payment Gateway Providers')
5.3. We additionally receive credit card payments over the phone making use of Visa and MasterCard. Bank card fax authorisations are also available. Products or items will be forwarded once credit card payments are processed.
We additionally offer other payment approaches similar to the next:
Eftpos - available in the store
Interest-free payment plans (to permitted consumers)
Our interest-free payment plans are provided to authorized clients. We present three monthly interest-free payments utilising a valid credit card. Terms and stipulations follow. Merchandise or goods might be dispatched as soon as the primary fee is cleared. Email us at (insert email here) or contact us at (contact number) for additional assistance.
5.4. Following payment of the Purchase Price being confirmed by My Pets Perfect Paws, you will be issued with a receipt to confirm that the payment has been received and My Pets Perfect Paws may record your purchase details for future use.
6. Returns Policy
6.1. All manufacturer’s warranty returns need to come with a copy of the authentic proof of purchase. Returning an item simply because you have made a decision not to utilize it or perhaps changed your mind is certainly not a justification for a refund.
6.2. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund request in pursuant to this clause. The value of the shipping (if included in the price) is NOT refundable should we accept a return for a refund. Returns of products that have been approved, any refund amount will have cost of the shipping deducted and a minimum restocking cost of 25% because it is already been used.
(a) will be about the cost of returning the product by the client for warranty - they pay postage too and from - and we advise they must track and insure it as we take now respnsiblity ;
(b) next is the cost of the free post; and
(c) then there are details about a restocking fee may be applied to returns and swap overs (based on the condition of the returned item).
6.3. To guarantee a fast feedback, returns must come with a letter of explanation outlining the issues to be fixed.
6.4. Consumable items such as batteries, straps, cord, and so on are not covered by a manufacturer's warranty or money back guarantee. If the product is functioning appropriately, they are not refundable.
6.5. Returns will just be approved if:
You have actually checked out as well as complied with the directions and training, and also the item has actually been used based on the producer's guidelines.
You have actually adhered to as well as accepted the treatment for returning an item.
We have had the chance to aid with acquiring success with the device.
You have actually called us within 2 weeks of the acquisition of the item as well as adhered to the guidelines, training and proper use of the item.
6.6. Insurance coverage and also threat: The return of any kind of item goes to the risk of the buyer. We do decline obligation for bundles whilst en route. We advise that you take actions to make certain that the product is secured throughout shipping and also get any type of insurance policy you might really feel needed.
6.7. Returns address: Please get in touch with the telephone number on your initial billing for the returns address.
6.8. 14 Day Trial: Should you find that the product you purchased is doing what it should be doing and is functioning correctly - but you are not getting the result, you can send it back for a full credit to trade up or swap over to another product more suited to the task. It is best to talk to us before deciding which product to swap to.
The cost of the return post will be the responsibility of the customer, all post should be sent back with some ability to be tracked and we recommend Insuring the product.
Free shipping does not apply to any purchases using the the 14 day trial offer.
7.1. My Pets Perfect Paws' Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').
7.2. Our basic guarantee does not cover damages to the items, over-use or misuse, the exhaustion of consumables such as batteries, bands, call probes, cord, and so on.
7.3. Every one of our items is covered by a Manufacturer’s Warranty, offered to the initial buyer. Please see the producer's handbook for their particular guarantee.
7.4. If an item is identified to be malfunctioning as a result of a factory's mistake within 15 days of the invoice of the item, we will certainly change it at no charge to the client with a new similar item.
7.5. Please note: The maker has the last word on exactly what they will certainly or will certainly not cover under service warranty.
8.1. You acknowledge that the Purchase Services offered by My Pets Perfect Paws integrate delivery (the 'Delivery Services') through the use of third party delivery company (the 'Delivery Service Provider').
8.2. In providing the Purchase Services, My Pets Perfect Paws may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Provider. You acknowledge and agree that My Pets Perfect Paws is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Provider in respect to providing the Delivery Service.
8.3. In the event that an item is lost or damaged in the course of the Delivery Services, My Pets Perfect Paws asks that you:
(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
(b) contact us by sending an email to deliveryenquiries@PerfectPaws.sample outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.
8.4. We utilize Australia Post 'E Post': All products bought are delivered through 'E Post' by Australia Post. 'E Post' utilizes a traceable consignment number that will certainly need a signature when obtaining the item. Products or items in supply will certainly be posted within a day of receiving an order. Standard postal times will certainly take place. Express 'E post' orders are offered for an extra cost.
9. Copyright and Intellectual Property
9.1. The Website, the Purchase Services and all of the related products of My Pets Perfect Paws are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by My Pets Perfect Paws or its contributors.
9.2. My Pets Perfect Paws retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:
(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of My Pets Perfect Paws; or
(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or
(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).
9.3. Please don't hesitate to download, print, display, or share the information within Perfect Paws. The content here nevertheless continues to be owned by My Pets Perfect Paws and its contributors. You are permitted to do such things for the sole purpose of personal use and not any kind of business nature. Other usages whatsoever other than where allowed by the Copyright Act 1968 (Cth) will certainly call for the consent of My Pets Perfect Paws.
11. General Disclaimer
11.1. You acknowledge that My Pets Perfect Paws does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.
11.2. My Pets Perfect Paws will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.
11.3. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
11.4. Subject to this clause, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
(b) My Pets Perfect Paws will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of, or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
11.5. Use of the Website, the Purchase Services, and any of the products of My Pets Perfect Paws (including the Delivery Services), is at your own risk. Everything on the Website, the Purchase Services, and the Products of My Pets Perfect Paws, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of My Pets Perfect Paws (including any third party where the Delivery Services are made available to you) make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of My Pets Perfect Paws) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website, the Purchase Services or any of the Products;
(d) the Content or operation in respect to links which are provided for the User's convenience;
(e) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or
(f) any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.
11.6. State Legislation - Please note: Our items are created to help with the training and are described as a training aid - incorrect usage might break state regulations. Please examine the regulation within your state or area prior to buying any kind of digital pet training items.
You, as a client, presumes complete obligation for the acquisition as well as use of any kind of pet training as well as digital canine training items in your appropriate state or territory.
12. Limitation of Liability
12.1. My Pets Perfect Paws' total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase, then the total liability of My Pets Perfect Paws is the resupply of information or Purchase Services to you.
12.2. You expressly understand and agree that My Pets Perfect Paws, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
12.3. My Pets Perfect Paws is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of My Pets Perfect Paws, by third parties or by any of the Purchase Services offered by My Pets Perfect Paws.
12.4. You acknowledge that My Pets Perfect Paws does not provide the Delivery Services to you and you agree that My Pets Perfect Paws will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services.
13. Training Aid
Our E Collar items serve as training help only - they are developed to aid you in tarining your pet. We do not advise that any kind of digital training items will be used on a pet that is recognized for hostility or utilized in a hostile scenario. If you feel your canine has hostile propensities, please get in touch with a certified veterinarian or pet behaviourist.
14. Sores on your pet’s neck
This is an uncommon event and could be conveniently prevented by complying with some basic guidelines. It is vital that your pet's skin is inspected for indications of inflammation or sores.
This ought to done daily right after getting the collar and we also suggest routine checks after that. Regular cleansing of the probes as well as the band is highly suggested.
It is additionally suggested that the collars will not be worn by your pet for greater than 12 hrs. We recommend that the collar must be removed from your pet for 3-4 hrs every day. Extemely tight collars might increase the possibilities of your pet having sores.
14.1 We approve no obligation for any type of veterinary expenses connected to the issues above. This problem is an outcome of inaccurate treatment and also maintenance. Please call us for more recommendations and also look for veterinary focus for your pet if needed.
14.2 The collars should NOT be utilized along with a lead to connect and stroll your pet. Please review the guidebooks for additional support as well as recommendations.
15. Dispute Resolution
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
(a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in Western Australia, Australia.
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
15.5. Termination of Mediation:
If 2 weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
16. Venue and Jurisdiction
The Purchase Services offered by My Pets Perfect Paws is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Western Australia, Australia.
17. Governing Law
The Terms are governed by the laws of Western Australia, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Western Australia, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
18. Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.